ag44 Privacy Policy

1 Introduction

ag44 is a trusted online gaming and betting platform in Bangladesh. We take the privacy of our users very seriously and are committed to ensuring the protection of their personal information.

This privacy policy describes what types of information ag44 collects from its users, how that information is used and stored, and what rights users have. This policy applies to ag44's website, mobile application, and other digital services.

2 Information We Collect

ag44 collects various types of information for the purpose of providing its services. This information is divided into the following categories:

2.1 Personal Identification Information

Information we collect at the time of account registration:

• Full name and date of birth
• Email address
• National ID number (for verification)
• Residential address
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank account details)

2.2 Transaction and Financial Information

• Deposit and withdrawal history
• Betting and gaming activity records
• Payment method details (full card numbers are never stored)
• Win and loss history and balance information

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Website usage patterns and navigation data
• Information obtained from cookies and similar tracking technologies
• Login time, session duration, and platform usage patterns

3 Purpose of Information Collection

ag44 uses collected information only for the following legitimate purposes:

• Account Management: For creating, verifying, and managing your account
• Service Delivery: For completing gaming, betting, and financial transactions smoothly
• Identity Verification: For preventing fraud and confirming age 21+
• Customer Support: For providing 24/7 assistance to resolve your questions and complaints
• Security Assurance: For protecting account security and preventing fraudulent activity
• Marketing and Communication: For sending promotional offers and updates with your consent
• Responsible Gaming: For monitoring user play patterns and applying responsible gaming policies
• Legal Compliance: For complying with applicable laws and regulations

4 Cookies and Tracking Technologies

ag44 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website; these cannot be disabled
• Functional Cookies: For remembering your preferences and settings
• Analytical Cookies: For collecting website usage statistics (without any personal information)
• Security Cookies: For ensuring the security of your account

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some website features to not work properly.

5 Information Sharing and Disclosure

ag44 never sells your personal information to third parties. However, certain information may be shared in the following circumstances:

• Service Provider Partners: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical services — only necessary information
• Legal Obligations: In response to a court order or a lawful request from a government authority
• Fraud Prevention: With relevant authorities for investigating illegal activity
• Business Changes: In the event of a merger or acquisition, however the new owner will also be required to comply with this policy

Data protection agreements are executed with all third parties and they are required to follow ag44's privacy standards.

6 Data Protection and Security

ag44 follows the highest industry standards to keep your information secure. Our security measures include:

• SSL (Secure Socket Layer) encryption — for all data transfers
• AES-256 encryption — for stored sensitive information
• Two-Factor Authentication feature
• Regular security audits and vulnerability testing
• Restricted access policy — only authorized personnel can view specific information
• Firewall and intrusion detection systems
• Continuous system monitoring and threat detection

However, no transmission of information over the internet is 100% secure. We strive to provide maximum protection, but we cannot guarantee complete security.

7 Data Retention Period

ag44 retains your personal information for as long as necessary. The retention policy is as follows:

• Active Accounts: All information is retained while the account remains active
• Closed Accounts: Even after an account is closed, certain information is retained for a specified period as required by legal obligations
• Financial Transaction Records: Retained for the long term in compliance with financial regulations
• Marketing Data: Deleted immediately upon withdrawal of your consent
• Technical Logs: Generally retained for up to 90 days

8 Your Rights

You have the following rights over your own personal information:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. We will respond within 30 days.

8.2 Right to Correct Information

If there is any error in your information, you have the right to have it corrected. Contact us via live chat or email.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Withdraw Marketing Communications

If you do not wish to receive promotional emails or SMS, you may withdraw your consent at any time. This will have no effect on the core services of your account.

8.5 Right to Object to Data Processing

You have the right to object to the processing of your information for specific purposes. We will evaluate your request and take appropriate action.

9 Privacy of Minors

ag44's services are for people aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we become aware that we have accidentally collected information from a minor, we will immediately delete that information and close the associated account.

10 Third-Party Websites and Services

ag44's website may at times have connections to third-party services, such as payment gateways (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies and ag44 is not responsible for their methods of collecting and using information.

We recommend that you read the privacy policy of any third-party service before using it.

11 Changes to the Privacy Policy

ag44 reserves the right to update this privacy policy at any time. If there are significant changes to the policy, we will notify you via email or a notice on the platform.

Continued use of ag44 after changes are made will be considered as your agreement to the new policy. Therefore, it is recommended that you review this page from time to time.

12 Applicable Law

This privacy policy has been drafted in compliance with the applicable data protection and privacy laws of Bangladesh. In the event of any dispute, the courts of Bangladesh will have jurisdiction.